April Richardson

Case Manager Assistant

April is a passionate case manager assistant, who takes pride in advocating for those she cares for & represents, as well as focusing on compassionate person-centred care.

April has worked in the Health & Social Care industry since 2012, in various roles such as Care Team Leader & Support Worker, Relevant Person Representative, Dental Nurse and Care Home Assistant. She has worked with a range of clients with conditions including Brain Injury, Complex needs, Cerebral Palsy, Alzheimer’s, Epilepsy, and being non-verbal.

Her recent role as a Care Team leader has shown that she is highly capable of coordinating and managing a team of support workers to deliver a high standard of care. As an effective leader and communicator, she has been able to build trust & rapport with clients and support teams, as well as engage with wider mandatory teams to deliver personalised care and support to her clients, which she believes is an invaluable key skill. This role has led to her acquiring an array of skills including people management, organisation, and planning; as well as gaining experience in formulating support/care plans and risk assessments, implementing legislation, and managing records. She has also gained an in depth understanding of the challenges that can arise when supporting people with a brain injury.

April’s role as a Relevant Person Representative required her to support clients who were subject to a Deprivation of Liberty Safeguards (DOLS) under the Mental Capacity Act 2005. Her duty was to ensure that the voices of the vulnerable were recognised through promoting client rights, liberties, and freedoms, as well as ensuring that her clients were safeguarded, and their care needs met. This role enabled her to gain an in-depth knowledge of The Mental Capacity Act, which inspires the decisions she makes throughout her current role.

April’s role as a Care assistant enabled her to support individuals with a range of care needs, particularly Alzheimer’s. This position ignited April’s passion for helping other’s; she particularly enjoyed making a positive impact to her clients’ wellbeing. She has continued to work in the Health and Social Care industry since.

As a result of her career, April has first-hand experience in caring for others, an understanding of key pieces of legislation including health and safety, care planning and risk assessment, safeguarding both adults and children, first aid delivery as well managing people in care environments. She believes that her experience of being a Team Lead will enable her to support families and teams with an in depth understanding.

April will draw on her existing knowledge and experience to ensure she provides the very best service to meet the intricate needs of her clients as a case manager assistant.