Director of Business & Operations
Jenny comes from a background in finance and business management. She is an active member of ILM and CMSUK (Associate). She has experience of management in numerous industries but over 10 years in Health and Social Care. Her training includes L5 in Business and Management, GDPR and Data Protection, safeguarding, emergency first aid, MCA and DoLS and Health and Safety whilst maintaining her knowledge in brain injury and case management. She is also a qualified registered mental health first aider.
Jenny brings to Stokes Case Management her experience of running a case management company, budgeting, producing financial reports, payroll and a sound understanding of the regulated services requirements in accordance with CQC registration. She oversaw two inspections at her previous company.
Jenny builds a good rapport with all the clients as well as professionals. She is known for her excellent communication skills as well as her efficiency.
Her role within Stokes Case Management is to maintain the company accounts, ensure efficiency of business operations and set goals for the future. She liaises regularly with the Clinical Director and Company Director to ensure that the company is financially viable. Jenny manages the payroll for both the staff teams as well as the company.
Apart from her role of Director of Business and Operations, Jenny is also the Nominated Individual. She accompanies the Registered Manager to carry out regular audits at the client’s homes to make sure all the relevant home files and paperwork is in place and compliant with GDPR.