Job Title: Case Manager Assistant
Heather has a wealth of experience as a Mental Health Support Worker and this, alongside her experience as an Anti Social Behavioural Officer for a local authority has given her extensive knowledge of policies and processes related to local and national community issues.
Heather is passionate about supporting the development of clients with disabilities. She has exceptional interpersonal skills which have earned her credibility, trust and respect when working with the police, solicitors, complainants, perpetrators, family members and many other crucial community support services.
She is experienced and skilled in managing projects and administering detailed cases to standards required to ensure credibility within a court of law. Her attention to detail, extreme sensitivity and empathy as well as problem solving and critical decision-making experience helps us to provide a bespoke and first class service to clients.
- Case Management
- Liaising with external partners services
- Following care plans
- Stakeholder relationship building
- Relationship building
- Dealing with sensitive issues
- Planning and prioritizing
- Creative problem solving
- Decision Making
- Restorative justice facilitation