We are proud to work with inspirational individuals, their families and outstanding legal professionals in the UK. Our enthusiasm and passion for our work is innate – we pick our team members wisely – but largely fuelled by our successful cases where everyone can identify the impact of case management and positive outcome for clients and their families.
Some of the legal professionals and clients we support wanted to share their experience of working with Stokes Case Management, so we’ve left a few for you to read, below (along with a photo of some of our team collecting one of two national awards we received from the personal injury legal industry in 2016).
"My life now, once again, has the possibility of a bright future."
“Rhiannon was recommended to me by my legal representative to assess my needs and to implement a team to help and care for my needs in a difficult time of rehabilitation. I was in a state of clinical depression due to severe orthopaedic/brain injuries and was finding it very difficult to engage at any level. I was uncommunicative and unresponsive to help. She carefully choose a team based around my needs at the time and created a support base to encourage and asset in my rehab.
“Together we made progress in addressing my orthopaedic and mental issues at the time which included appropriate specialist help and ensuring that I had the correct level of care and encouragement to move forward in my rehabilitation.
“Rhiannon liaised with my family and legal team to make sure I was getting the best possible assistance and this combined with regular professional assessments enabled me to move forward towards an improved quality of life in a time when I could not see a way forward.
“I have now received settlement for my injuries which means I can start to recreate my life and move forward. I am in employment again, a major milestone and one that at one point was considered an extremely marginal possibility. I have purpose and meaning to my life and whilst there is still a long way to go, I now have a reason to get out of bed in the mornings and a structure of measured support around me to help me when things become difficult.
“I cannot recommend Rhiannon and her team at Stokes Case Management enough. Her professional support and expertise has changed my life. Because of her intervention my life now once again has the possibility of a bright future.”
Christopher Simmons, an ABI survivor and a Stokes client.
"All round excellent case managers who I would be happy to recommend to anyone.”
“I have worked with Rhiannon on several large and complex Traumatic Brain Injury cases where she has made a huge difference.
“Her relationship with and understanding of the client and his or her needs has always been first class, her energy and enthusiasm apparently inexhaustible and her understanding of the differing needs of the client, the family, the advising lawyers and the court have been truly impressive.
“She and the wider team are a pleasure to work with and their efforts have always benefited the client both pre and post settlement. All round excellent case managers who I would be happy to recommend to anyone.”
“I have been working with Rhiannon and her team at Stokes Case Management now for over a year on a complex case (with an individual who suffered a brain injury later in life). I am regularly extremely impressed by how Rhiannon (and Emma!), deal with this at times extremely challenging individual.
“Without any kind of exaggeration Rhiannon has turned this individual’s life around since arriving as his case manager, taking them from an environment which was totally unsuitable and causing depression, and reintegrating them back into life in a city environment where they are now thriving. This has not been without difficulty, and it is as testimony to the strong relationship they have built that they are able to challenge this individual when needed and work together to achieve positive outcomes.
“Rhiannon and her team have been great to work with from a Deputy’s point of view, their professional knowledge, experience and input at meetings essential, ease of contact and general good humour make for an invaluable combination.”
"Risen to the challenge...Proactive, hands-on approach."
“I have instructed Stokes Case Management in connection with two exceptionally complex brain injury cases. They have risen to the challenge and adopted a pro-active ‘hands on’ approach, coping well with the inevitable problems that arise.
They have a deep understanding of the needs of my clients and a sympathetic and diplomatic approach with their families, aiming to build constructive relationships. I am impressed by their admin back-up in managing the recruitment and employment of care teams. I would have no hesitation in recommending Stokes Case Management.”
"Their ability to manage the care team and get the best results for our clients is second to none."
“At NewLaw we act on behalf of clients across England and Wales who have suffered life changing injuries as a result of accidents that were not their fault. Our primary aim throughout that involvement, both as personal injury solicitors, professional deputy and professional trustee, is to provide our clients with first class rehabilitation in order that they have the best chance of as full a recovery as possible. It is with this in mind that we use Stokes Case Management.
“Rhiannon and her team of case managers will engage with our clients from the outset and pull together a needs assessment based on their unparalleled knowledge of private and statutory services in the relevant area.
“Their ability to manage the care team and get the best results for our clients is second to none. Communication with the team is easy and so there are rarely any surprises when it comes to managing cash flow during the litigation.
“We find them very professional throughout their involvement with our clients and they are a pleasure to collaborate with in what is often a very demanding environment.”
"They carry my highest recommendation."
“I have utilised the services of Stokes Case Management for two spinal injury cases where Rhiannon Stokes was jointly instructed. Both cases have throw up left of field challenges and have been far from straightforward.
“The team have risen to all challenges admirably, working in a pro-active, open, highly professional and communicative way and often to extremely demanding timescales. Crucially, Stokes always put the best interests of the injured party at the forefront of what they do. They carry my highest recommendation.”
"I have been so impressed with their energy and compassion, experience and care."
“I have worked with Rhiannon and her team in connection with two complex cases. I have been so impressed with their energy and compassion, experience and care. In each case, the client and family have benefited hugely from Stokes Case Management’s holistic approach to a very difficult situation.
“Rhiannon and her team have also demonstrated a very good understanding of the litigation process and the roles of the Litigation Friend and Deputy, advising lawyers and experts in the case.”