Case Manager & Case Manager Assistant
Heather has over 16 years’ experience in the Health and Social Care sector, working with a wide range of client groups – including Traumatic Brain Injuries, Birth Injuries, Cerebral Palsy, Mental Health conditions and Substance misuse. She has experience of both Adults and Paediatrics and has extensive skills of working with families.
Heather has gained valuable experience of completing Initial Needs Assessments, writing Case Management Reports and preparing in-depth costings. She has also organised therapy for clients, worked as part of a multi-disciplinary team and managed several directly employed staff teams. Heather holds a caseload of settled and unsettled cases for clients with complex Brain Injuries. Along with her studies towards her psychology degree, this places Heather in a good position to work as a Case Manager Associate with Stokes Case Management.
Before moving into Case Management, Heather worked as a Rehabilitation Team Leader for clients with brain injuries and mental health needs, working closely with the neuropsychologist to implement a behavioural program which successfully reduced levels of challenging behaviour and enabled the client to participate more in social activities. She has experience in producing support plans and an in-depth risk assessment covering all areas of need. In previous roles, Heather multi-site managed; two supported living Acquired Brain Injury services, consisting of a nine bedded supported living home, an eighteen bedded supported living home and several outreach packages. In this role, Heather was responsible for the running of both homes including managing budgets, rotas, recruitment, producing risk assessments and support plans, supervising staff, assessing potential clients and overseeing all care practices including ensuring compliance with the company’s quality assurance procedures. Heather also worked as deputy manager of a residential mental health service, supporting clients with complex mental health needs including bipolar disorder and schizophrenia, along with substance misuse issues and forensic backgrounds.
Heather’s experience has allowed her to develop the necessary skills to support individuals who have suffered brain injuries to regain independence and achieve their goals. This involved working with clients from their discharge, to post-acute settings and right through their journey to independent living. Working with clients having a range of complex needs, has allowed Heather to understand the clinical needs of clients and ensure that they are signposted to the more appropriate professionals within litigation cases. Along with studying for her Psychology Degree, Heather also holds an ‘NVQ Level 5’ in Leadership and Management, a forty credit University qualification in Brain Injury with Headway and the University of Northampton and a certificate of higher education in Psychology. Heather is passionate about providing a high quality of care and ensuring people are treated with dignity and respect.