Case Manager Assistant
Jordanna has been working as a Case Management Assistant since 2016. Prior to this, she worked within neuro-rehabilitation packages and with people with complex needs as a support worker. She has worked as a team leader for a national care agency with a variety of clients from young children to adults who all have different needs and disabilities.
Jordanna’s experience of working with complex cases allows her to work well under pressure and manage difficult situations. She has a very good understanding of the impact of disability within families and she has excellent experience in supporting parents of children with complex disabilities.
Jordanna has been certified in manual handling, safeguarding of vulnerable adults, gastrostomy / tracheostomy care and is medication trained. Jordanna has had to work closely alongside multidisciplinary teams to put rehabilitation programmes in place for clients with complex needs and has coordinated activities also. Due to her close working relationship with Case Managers, occupational therapists, physiotherapists and psychologists, she has an understanding of how a multi-disciplinary team is run and how to maximise the co-ordination of the clinical team.
Jordanna has a good working knowledge of equipment specifically required to meet the client’s needs. Such as wheelchair seating and posture, manual and ceiling hoists, standing aids, assistive technology and splinting, etc.
Jordanna is experienced with dealing with different approaches and challenging situations, this has given her a great insight to how different therapies can improve a client’s life, and how a person-centred approach is extremely important as every client is an individual.
Completing a BA (Hons) Degree in Applied Psychology and Criminology from Brighton University has given her a theoretical understanding of many different disciplines within this field such as clinical psychology, developmental psychology and community psychology and how this can be applied to people out in the community. As a result of studying her written communication is very professional and concise.