Office & Operations Manager
Sally is our Office & Operations Manager. She brings to the team extensive office experience and exceptional organisational skills, which she uses to great effect in assisting both our Case Managers and clients in managing their deadlines. She liaises with our Case Managers, the litigation solicitors and their deputies to ensure that all relevant case documentation and information held within our clients’ case files is made available to them promptly and in their preferred format upon request. Sally also serves as the first point of contact for our clients’ directly recruited support staff. She further assists with day to day admin, payroll and HR enquiries.
Sally previously worked within the insurance sector where she was responsible for more than 300 client accounts (Insurance and Maintenance companies), working in turn with the many customers of those clients. She was often required to effectively and efficiently adapt at short notice to cater to the needs of the individuals she was dealing with.
Sally is adept at recognising a particular customer’s needs, responding accordingly, all the while adhering to clients’ protocols and expectations, often in stressful circumstances. The customer service skills that she developed earlier in her career path have proven essential to her role here at Stokes Case Management where she is a highly valued member of the team.